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QUALITY HOME FURNISHINGS AT A PRICE YOU WILL LOVE. PLUS, 4 LOCATIONS TO SERVE YOU!
QUALITY HOME FURNISHINGS AT A PRICE YOU WILL LOVE. PLUS, 4 LOCATIONS TO SERVE YOU!
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Refund policy

Sales, Cancellation & Return Policy

All sales are final.

For 30 years we have been the local leader in high-quality, low cost furniture. In a constant effort to keep prices low, we are unable to regularly accept returned merchandise.

Order Cancellation

  • All Sales Final. Orders may not be canceled once they have been placed.

  • Once an order is submitted and payment is processed, it is considered final. Payment submission is considered acceptance of these policies.

Returns & Exchanges

  • We do not accept returns and we do not offer refunds.

  • Exchanges or store credit may be considered only in extreme cases where an item physically does not fit through doorways or stairwells. Preference is not an acceptable definition of "fit" and does not qualify for return or refund.

  • Measurement-related exchanges are not guaranteed and are subject to approval.

If approved:

  • Store credit only — no refunds.

  • A 35% restocking fee will be applied to house opened merchandise.

  • Original delivery charges are non-refundable.

  • Customer is responsible for all return and/or re-delivery transportation costs.

Customer Responsibility 

It is the customer’s responsibility to:

  • Measure all doorways, hallways, staircases, elevators, and ceilings prior to purchase. Our staff is happy to help with dimensionality and fit.

  • Review product dimensions, materials, finishes, and descriptions carefully. Our website is a robust resource for measurements, and our staff can fill in the blanks if needed.

  • Confirm that selected items are appropriate for their space and access points

Lack of measurement or misjudgment of fit does not qualify as a return for dissatisfaction.

Online Orders

For online purchases:

  • Variations in color, texture, grain, pattern, and finish may occur and are considered normal.

  • Images shown online are for reference only and may vary due to screen settings and lighting.

  • Online orders are subject to the same final sale policy as in-store purchases.

  • Please reach out to our staff online or in store anytime for questions before a purchase.

Damage or Defects

  • Items must be inspected at the time of delivery.

  • Any visible damage must be noted on the delivery receipt before the driver leaves.

  • Claims for hidden damage or manufacturer defects must be reported within 48 hours of delivery for review.

Failure to report damage within this time frame may void eligibility for claim consideration.